Share the concern
Email the details and supporting information, or call the Fordel team for guidance.
Customer support
We're here tolisten and help.
If a product, delivery, installation or service experience has not met your expectations, share the details with Fordel so the concern can be reviewed clearly and responsibly.
Before you contact us
Include these details for a clearer review.
Complete information helps the team understand your concern and reduces unnecessary back-and-forth.
- 01
Your full name, phone number and email address
- 02
Order, invoice or quotation reference, if available
- 03
Product name and approximate purchase or delivery date
- 04
A clear description of the issue and when it occurred
- 05
Relevant photographs, videos or supporting documents
- 06
The resolution or assistance you are requesting
What happens next
A simple, transparent review process.
Initial review
The available order and product information is reviewed so the concern can be directed appropriately.
Clarification
The team may contact you for photographs, documents, site information or other relevant details.
Follow-up
Fordel communicates the available next step based on the product, project scope and information provided.
Still need assistance?
Follow up on an unresolved concern.
Reply to the same email conversation with your original order reference and a summary of the assistance already received. Keeping the history together helps Fordel review the matter with context.